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    February 2007

    February 28, 2007

    Security Now Email Discussion

    Leo Laporte and Steve Gibson produce a weekly security show called Security Now which is part of the TWIT (This Week in Tech) group of Podcasts which are all high quality and rich in content.

    This past weekend I was listening to Security Now episode 79 and thought it would be of interest to all Technical folks that manage email. Steve Gibson went into great detail discussing "How Email Works" and in particular identified what to look for in the Email Message header if you suspect that the email that you received is Spoofed or from a Spambot.

    Steve goes into a lot of detail, but has a great delivery and a knack of explaining complex scenarios in a very subtle and easy to understand manner. If you have an interested in better understanding how to read a email message header, or if you are a Technical Manager looking to brush up on email delivery, then this is a Podcast that is worth listening to.

    Check it out ...


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    February 24, 2007

    More on BPM and SOA

    As a manager of applications delivery and infrastructure support, I see a trend in application development and delivery around BPM and SOA. I have identified a couple video-casts from the ZDNet network that are related to BPM and SOA and are relevant to the shift in application delivery toward a service oriented architecture. Please check it out .......

    Matthew Quinn, the vice president of product strategy and management at Tibco talks about Business Process Management BPM in his white-board session What is BPM. Matt talks about BPM as end to end control and management of the flow of work in the enterprise

    Dan Farber of ZDNet and Behind the Lines fame, provides an overview of SOA in his whitebait session on What is SOA. Dan talks about Service Orientated Architecture (SOA) as a loosely coupled set of services that are flexible and can be replace with any other service. These services provide lower cost, easy integration, and are faster to change and replace, according to Dan, that's SOA.

    Dan has another video-cast that talks about SOA for the Masses, where he talks about SOA as a group of smaller independent services (opposed to Larger Applications) that talk to each other and build and deliver flexible applications. These services move from high cost and high complexity applications to easier less complex services that non-technical folks can develop.

    Bill Roth, from BEA Systems talks about SOA and why SOA is for Real. Bill talks about how Java is moving us out of the older client server model and into a applications infrastructure model. Bill comments on how 3 of every 4 IT dollars are spent gluing older applications together, and feels that we can reduce these costs and solve this problem thru a SOA, which includes services for messaging, data and security services.

    To watch more ZDNET White-board videos, follow this link

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    February 23, 2007

    Daylight Savings Time Patches

    Most IT managers are aware of the change in Daylight Savings Time and the impact this will have on our environments. I think we can all agree that it is not going to crash our systems or impact us in a manner similar to that predicted for Y2K, however our challenge as Technical Managers is to ensure that our computer systems remain up, available and in sync from a time perspective.

    These days with enterprise wide domain controllers, email, calendaring, blackberries, and multiple gadgets you do not want to have a problem with time synchronization.

    Here is a list of some of the critical patches you may need for your environment:

    - Windows Server Patches

    - Windows Exchange Patches

    - Blackberry Patches

    Good Luck .....

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    February 17, 2007

    Bitter sweet week

    Oh, what a week...

    I often read blogs and occasionally come across a statement like " Oh what a week" and think, wow that is an overused phrase, however if you spoke to the 40 folks at our company that were let go this week, you would realize that my first comment was not an over reaction.

    If you have been reading my blog, you know that there has been much volatility at work. After being acquired in October, working thru the planning process and strategy, loosing employees, and getting by the first round of layoffs, our IT group had a major hit this week.

    My boss (Director Level) and his boss (VP Level) were both given severance packages, one direct report and a peer at my level were also given severance packages. In total 36 IT folks were released, and another dozen were given 30 - 90 day packages to transition their responsibilities to others. The focus of the change was to move the leadership from our old organization to the new organization in another state.

    I was one of the lucky ones. I was not given a severance package, but instead, I was asked to stay. At first I was pretty much in shock. I had anticipated the loss of my boss or maybe his boss but not both, and the loss of one of my direct reports, and a peer who was a good friend, was very hard to deal with. It is always hard to see folks that you have worked with, loose their job, but when you loose good people you wonder why. I am not afraid to ask why, and I did, and after a little positioning, I was told that the new company is not management heavy and prefers to run with less management. However, it appears that most of the management positions are held by employees from the acquiring company, and not our company.

    On a positive note, I have been asked to stay and I have been asked to try an motivate my folks to stay. I was pretty skeptical on the first day, however, after multiple conversations with my new boss and his boss, I feel better and feel like the outlook is positive. We have been told that there are no more planned reductions in IT, and the current organization is the organization for the future, only time will tell if this is true or not. Our new senior management team is very direct and does not dance around issues, instead they let you know one way or another, good or bad, and so far they have been straight with us and done what they said they were going to do. As a manager, I like that.

    However, this is were I struggled this week .....

    One of my direct reports was given the severance package this week. I questioned why and was told that she was the only person in her role and that her role and the application that she supports will be phased out.

    Also, a good friend and peer was also given a severance package. The stinger here is, I was given the responsibility to manage his group as well as my own group. It's great that management thought enough about me to increase my responsibly, and give me this new group, however it sucks that it came at the expense of my friend. What do you say to your new staff who just lost their longtime manager ?

    I told them just that .... " It sucks, and it is so bitter sweet for me to take on this new responsibility."

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    February 16, 2007

    Another Web 2.0 video

    Here is another Web 2.0 video. I saw this on Techcrunch and the video is by Michael Wesch, who is an Assistant Professor of Cultural Anthropology, Kansas State University.


    ......







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    February 11, 2007

    More on Web 2.0

    This past week a non-technical friend that has visited my site asked me to better describe web 2.0. I started telling her that it is the evolution of the web from real static pages to a richer more dynamic web filled with dynamically changing content, and includes social networking thru more user involvement and user commentary. I was trying to keep my descriptions simple and I told her that I had seen a couple of Videos You-Tube and I would post them here in an attempt to help with the explanation of Web 2.0.

    Jeff Utecht from The Thinking Stick (Shanghai, China) produced this great little video about Web 2.0, check it out ......


    Let me know what you think ......

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    February 04, 2007

    Effective communication

    I came across a post at the Practice of Leadership blog that I found interesting. The title of the post is "Leaders connect with the people" and it is basically about communication and getting your message communicated effectively.

    "Getting the message across is one of the most challenging leadership tasks. People are powerfully engaged when they emotionally connect with the leader's message. Meaningful conversation, shared experiences and teaching are the foundation of emotional connections with others. Weak communication results in emotional detachment and people disengage from the leader's vision and goals. Effective leaders spend time with their people in conversation and in shared experiences, using their experience to teach and mentor others." to read more ....

    The point the I would like to make is our job becomes much more difficult when we do not communicate effectively. This past week I found myself is a situation where I had multiple technical and non-technical issues to deal with. One issue was non-technical and non-work related, however it heightened my stress level, and when combined with the usual stresses of work, this made my normal communication difficult.

    After dealing with a difficult work related incident, I realized that I was in that emotional warning zone and forced myself to take a step back, stop talking and start breathing. I really believe that there is more to communication than just verbal communication and this was confirmed when later in the week at my staff meeting I said something like "I know I was a little worked up yesterday", and someone replied sarcastically "A little". That's when I knew that my stress level and emotion from the day before had spilled over and probably influenced my team.

    I know that situations like this occur every day, however, as a manager I believe that we need to be able to handle the daily stress without loosing your cool, and we need to set an example and always be consistent when communicating to team members, to peers or to management.

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